Provider: PAM Assist
Description: PAM Assist, our employee assistance programme, will provide free and confidential health and wellbeing support to you and your immediate family on work and personal issues. They are available to talk 24/7, 365 days a year, so you can always get the help you need.
PAM Assist will also be delivering our critical incident response service through their in-house dedicated trauma response team, to provide specific support and care where needed.
How to contact PAM Assist
There are several options for contacting PAM Assist, all of them free and confidential, so you can pick the way that works best for you.
You can call them on 0800 316 0066 or email them at counsellingteam@pamassist.co.uk
You can use the webchat option on www.PAM-assist.co.uk (access code is NWR1) if you would rather type than talk directly. Watch a PAM Assist App video by clicking here.
To log in to the PAM Assist app, you must first register as a new user on the portal via the link above.
How to get specific support for critical incidents
PAM Assist are also trained professionals in providing specific support and care to people impacted by traumatic events – such as near misses or fatalities – through their critical incident process.
If this type of support is required, contact the team at CI@pamwellbeing.co.uk (Monday-Friday 08:00 – 17:00) or call 0800 316 0066 for support 24/7.